1. INTRODUCTION
This Privacy Policy ("Policy") describes how AA & ZA Construction LLC ("AA & ZA," "Company," "we," "us," or "our") collects, uses, discloses, stores, and otherwise processes information in connection with our construction services, project management platforms, client communications, websites, digital properties, and related business operations (collectively, the "Services").
This Policy applies to information collected from or about individuals who access or use the Services, communicate with us, or otherwise interact with AA & ZA in a business or consumer capacity ("you" or "your").
By accessing or using the Services, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.
2. INFORMATION WE COLLECT
We may collect information to the extent reasonably necessary or appropriate to operate, maintain, enhance, secure, market, and support the Services; comply with legal and regulatory obligations; enforce contractual rights; and protect the rights, property, and safety of AA & ZA, our clients, and others.
2.1 Information You Provide Voluntarily
We may collect information you choose to provide, including, without limitation:
- Identifiers and contact information, such as name, email address, telephone number, business name, property address, and mailing address;
- Project and consultation information, including details regarding your construction needs, project specifications, site information, budget ranges, timeline requirements, and related communications;
- Communications, including emails, messages, form submissions, chat interactions, SMS messages, phone calls, and other correspondence;
- Billing and transactional information, including estimates, invoices, payment confirmations, contract status, and related records (payment card information is generally processed by third party payment processors and not stored by us in full);
- Site visit and inspection data, including photographs, measurements, condition assessments, and related documentation;
- Any other information you elect to provide in connection with your use of the Services.
You are not required to provide optional information; however, certain Services may not be available without it.
2.2 Voice, Call, and Messaging Data
If you contact us by telephone, SMS, or other voice enabled systems, we may collect:
- Call metadata, including date, time, duration, routing, and status;
- Call content, including recordings and/or transcriptions, where enabled;
- AI generated data, such as summaries, tags, classifications, and routing decisions generated by automated or artificial intelligence based systems.
By providing a telephone number or engaging in voice or SMS communications with us, you expressly consent to receive communications from us, including via automated systems or artificial intelligence technologies, to the fullest extent permitted by applicable law.